Windows Server - RWW Issue with SBS2008

SBS2008
Windows XP SP3 client

Remoting from a Windows 7 Pro client


When I try and start an RWW session via \remote after I log into the server
and "Connect to a Computer" I get an error message when connecting to the
Windows XP pro client at the office.  The message states "The wizard cannot
configure Remote Desktop Connection settings.  Make sure the the client
version of the Remote Desktop Protocol (RDP) 6.0 or later is installed on
this computer."

Now I have another completely separate SBS2008 server (separate location)
also with XP Pro clients that I can successfully remote into so it does not
make sense that it is my Windows 7 computer that I have remotely.  I am
thinking it is the SBS2008 server (at location 1) that may be missing
something.

What am I missing?

Thanks!

-Richard K

I tried to connect to the SBS2008 server and I get the same message.  I am
now believing that the issue is not with the XP client (or SBS 2008 server)
but something else such as a firewall.  According to the Cisco firewall I
have ports 443, 3389 and 4125 open in addition to 25 and 987.

Any other thoughts.

-Richard

Hi Richard,

Thanks for your update.

Besides the firewall factor you mentioned, it is also necessary to troubleshoot the remote workstation web browser(IE)  and RDP( 6.1 client or higher )installed on the remote
workstation. That's why I'd like you check and upgrade the RDP version and reset the IE settings and register the "Mstscax.dll" dll  on that remote workstation.

Regarding other thoughts, here are some general information of RWW for your review reference:

Windows SBS 2008 sends all new users a "Welcome" e-mail that introduces them to the network features including Remote Web Workplace. Before users can access Remote
Web Workplace, network administrators must satisfy the following requirements:


Prerequisites for accessing Remote Web Workplace
http://technet.microsoft.com/en-us/library/sbs-2008-remote-access-management(WS.10).aspx


RWW in SBS 2008 leverages the TSGateway service that is running on the SBS server to perform the remote desktop connection to the chosen machine. Like RWW,
TSGateway is fully enabled when the IAMW is completed ("Add a Trusted Certificate" must also be completed if you are using a 3rd party SSL certificate). This allows remote
desktop connections to your domain-joined machines through port 443. This is different from RWW in SBS 2003, where you had to open port 4125 through your firewall.

SBS 2008: Introduction to Remote Web Workplace
http://blogs.technet.com/b/sbs/archive/2009/06/25/sbs-2008-introduction-to-remote-web-workplace.aspx

Thank you.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support