Asked By Nigel Benfell
07-Feb-10 09:46 PM
I have a client with a new Windows 7 laptop. Added it to his SBS2003 domain
via http://servername/connectcomputer, all seemed to work as normal.
Installed Office 2007 and SP2, setup Outlook for him, added his extra
mailboxes, all looked fine. After the weekend, he came in and was unable to
open Outlook, it crashed with an uninformative error. I narrowed the issue
down to communication with the server : with a clean Outlook profile, as soon
as I put in a server name and clicked Check Name, Outlook would crash.
Resolved this temporarily by doing a system restore back to before installing
Office, reinstalled it, set Outlook up again, all seemed well. For 3 days.
Now this has recurred again, and I'd like some help in resolving it
permanently.
I have seen this on one other site, client running Windows 7 on a SBS2003
domain, with Outlook 2003. I worked around the issue in that case by setting
him up with a POP account to the server, as he was not making use of a lot of
the extra functionality, he was happy with that. This is not an appropriate
solution for my current client.
The error in the event log:
Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp:
0x4542840f
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x0005205b
Faulting process id: 0xe9c
Faulting application start time: 0x01caa84f964cc7c5
Faulting application path: C:\Program Files\Microsoft
Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
I have not been able to find any reference to any similar error online, and
would greatly appreciate any help.