Windows Server - NTBackup failing on Exchange (SBS2003 R2)

Asked By thedriver (Tee)

19-Nov-09 06:28 AM

Hi,
Our backups (using NTBackup) are failing on Exchange. The storage media is
Sony TAIT2-80N (80 GB / 208 GB).

Our Exchange databases and streaming files are 32GB in size.

This initially appears to be an issue of too much data for the tape. But
even if I backup to an external hard drive (with over 200GB free space) I get
the same result, so it something other than space.

The backup log is as follows:
Backup Status
Operation: Backup
Active backup destination: 8mm AIT
Media name: "Fri-06-11-2009"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "D: "
Backup set #1 on media #1
Backup description: "Fri-06-11-2009"
Media name: "Fri-06-11-2009"

Backup Type: Normal

Backup started on 6/11/2009 at 11:03 PM.
Backup completed on 7/11/2009 at 3:07 AM.
Directories: 7876
Files: 50681
Bytes: 47,345,474,153
Time:  4 hours,  4 minutes, and  2 seconds
Backup of "SERVER-01\Microsoft Information Store\First Storage Group"
Backup set #2 on media #1
Backup description: "Fri-06-11-2009"
Media name: "Fri-06-11-2009"

Backup Type: Normal

Backup started on 7/11/2009 at 3:07 AM.
The 'Microsoft Information Store' returned 'Error returned from an ESE
function call (d).

' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft
Information Store' returned 'Error returned from an ESE function call (d).

' from a call to 'HrESEBackupRead()' additional data '-'
The operation was ended.
Backup completed on 7/11/2009 at 5:48 AM.
Directories: 0
Files: 2
Bytes: 31,879,803,754
Time:  2 hours,  41 minutes, and  0 seconds
----------------------
The operation did not successfully complete.
----------------------


The only events in the event logs around this time are:
---
Event Type:	Information
Event Source:	NTBackup
Event Category:	None
Event ID:	8001
Date:		7/11/2009
Time:		3:07:47 AM
User:		N/A
Computer:	SERVER-01
Description:
End Backup of 'D:' '
The operation was successfully completed.'
Verify:  On
Mode:  Replace
Type:  Normal
Consult the backup report for more details.

---
Event Type:	Information
Event Source:	NTBackup
Event Category:	None
Event ID:	8000
Date:		7/11/2009
Time:		3:07:47 AM
User:		N/A
Computer:	SERVER-01
Description:
Begin Backup of 'SERVER-01\Microsoft Information Store\First Storage Group'
Verify:  On
Mode:  Append
Type:  Normal

---
Event Type:	Information
Event Source:	ESE
Event Category:	Logging/Recovery
Event ID:	210
Date:		7/11/2009
Time:		3:07:52 AM
User:		N/A
Computer:	SERVER-01
Description:
Information Store (5220) First Storage Group: A full backup is starting.

20-Nov-09 10:05 AM

The logs you post are not consistent with a "not enough room on the tape"
diagnosis.

They do suggest that there is a problem with your Exchange stores, or just
possibly a problematic 3rd-party interaction with them.


I'd start by disabling or uninstalling any 3rd-party extensions to
Exchange (eg disclaimer software, anti-spam add-ins, that sort of thing),
and making sure that any server AV is not touching any of the Exchange
data folders.

Then try and run an Exchange backup. If it still fails, you need to do an
integrity check of the stores with ESEUTIL /G.

Post back what you find.

--
Steve Foster
------------
Please reply only to the newsgroups.
For SSL Certificates, Domains, etc, visit.: https://netshop.virtual-isp.net

20-Nov-09 11:00 PM

As I believe it is a 3rd party app causing it as well, as I have indicated.

Ace

23-Nov-09 04:42 AM

Hello,

Thanks for your post and suggestions from Ace and Steve.

I also agree that based on my experience, this issue usually occur if Norton Anti-virus (NAV) Enterprise version was running on the server and was scanning the MDBDATA folder where affected
databases were. Once that was stopped, the backup might complete. To exclude Exchange server sensitive folders/files from AV software, you may refer to KB823166 below:

823166 Overview of Exchange Server 2003 and antivirus software
http://support.microsoft.com/default.aspx?scid=kb;EN-US;823166

BTW, This issues happens if the following services are started

1. Microsoft Software Shadow Copy Provider
2. Volume Shadow Copy

By default these services are set to manual. Please check and stop these two services and the see if backup complete successfully this time.

Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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20-Dec-09 12:00 AM

Thank you Ace, Steve and Robbin for your help. Sorry I have taken so long.
Unfortunately, I have not been able to resolve this yet. Here is some updates...



I have looked at all programs installed on the server and the only Exchange
related program is the Antivirus and the Microsoft AutoAccept Agent (but this
was installed since the problem started).

Here is the list of programs installed on the server (excluding patches and
hotfixes):
7-Zip 4.65
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1.1
Advanced Monitoring Agent
APC PowerChute Personal Edition
Auto Accept Agent
CDO Protocol Event Registration Tool
Compatibility Pack for the 2007 Office system
Debugging Tools for Windows (x86)
Exchange Server User Monitor
ISO Recorder
LAN-Fax Utilities
Marvell Miniport Driver
Microsoft .NET Compact Framework 2.0
Microsoft .NET Framework 1.1 -- Device Update 4.0
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Baseline Security Analyzer 2.1
Microsoft Connector for POP3 Mailboxes
Microsoft Exchange Server Best Practices Analyzer Tool
Microsoft Exchange Troubleshooting Assistant
Microsoft Group Policy Management Console with SP1
Microsoft Health Monitor 2.1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel Viewer
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Visio Viewer 2007
Microsoft Office Word Viewer 2003
Microsoft Outlook Web Access Administration Tool
Microsoft Report Viewer Redistributable 2005
Microsoft Report Viewer Redistributable 2008
Microsoft Silverlight
Microsoft SQL Server Desktop Engine (SBSMonitoring)
Microsoft SQL Server Management Studio Express
Microsoft SQL Server Native Client
Microsoft XML Parser
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
NVIDIA Drivers
Server Performance Advisor
Windows Driver Package - Advanced Micro Devices (AmdK8) Processor
(05/27/2006 1.3.2.0)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Search 4.0
Windows Server 2003 Service Pack 2
Windows Server Update Services 3.0 SP2
Windows Server Update Services 3.0 SP2 Console
Windows Small Business Server 2003
Windows Small Business Server 2003 Best Practices Analyzer
Windows Small Business Server 2003 Service Pack 1
Windows Small Business Server ActiveSync
Windows Small Business Server Admin
Windows Small Business Server Backup
Windows Small Business Server Client Experience
Windows Small Business Server Client Setup
Windows Small Business Server Common
Windows Small Business Server Connectivity
Windows Small Business Server Documents
Windows Small Business Server Fax
Windows Small Business Server Fax Cfg
Windows Small Business Server IE Client App
Windows Small Business Server Licensing
Windows Small Business Server Monitoring
Windows Small Business Server Remote Portal
Windows Support Tools
XpertVision 5.1

MS KB 318429 - the event log does not display any -613 error messages. The
error in the event log is  -2226 (see below)
MS KB 840013 - only relates to Exchange 2000
MS KB 889528 - only relates to Exchange 2003 SP1 (Exchange SP2 is installed)

Our email exclaimers are built into the signature, so there is no extra
software that adds this.

Seemingly, the most helpful error or event log seemss to be the following:
Event Type:	Error
Event Source:	ESE
Event Category:	Logging/Recovery

20-Dec-09 12:56 PM

It still needs to be disabled or removed.



What's this?


All of these are Exchange-related.


Do these connect into Exchange in any way?


I cannot see why any of these would be on the server (they are not there OOB).


Some of these offer general guidance and background information that is
valid across more than one version of Exchange, even though the prescribed
fixes are for specific versions. As for 889528, it is worth getting the
update, even if just to make sure that it is installed as part of SP2 (it is
not always the case!).


What adds the signatures?


What was the result of the ESEUTIL /G you were asked to run?

--
Steve Foster
------------
Please reply only to the newsgroups.
For SSL Certificates, Domains, etc, visit.: https://netshop.virtual-isp.net