Windows Server - Windows SharePoint Error

Asked By Ralp
27-Aug-07 08:34 PM
I performed a swing migration over the weekend and everything went OK for the
most part.  Just to give you a rundown... The original Server was running SBS
Premium Edition (ISA, SQL, etc...).  However, we did not install ISA or SQL
on the new server, because we are no longer using these services.

Unfortunately, I’m getting a ton of errors in the Application Log regarding
Windows SharePoint  Services 2.0.  The Event is as follows:

Source:    Windows SharePoint  Services 2.0
Event ID: 1000

Description:
BASULTO05\SharePoint.  Check the database connection information and make
sure that the database server is running.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I tried starting the Sharepoint service but it does not stay on.  It states
that the service shuts itself of because it has nothing to do or something
along those lines.

Any insight would be greatly appreciated.

Ralph R.
Windows SharePoint Services
(1)
Windows XP
(1)
Exchange Server 2003
(1)
Windows Server 2003
(1)
Virtual Server
(1)
SharePoint
(1)
DependOnService
(1)
MPSrepot
(1)
  Costas replied...
27-Aug-07 08:55 PM
The following link at Mike Walsh's site (via Susan Bradley ) could be of
help http://wss.collutions.com/Lists/FAQ/DispForm.aspx?ID=207
  Larry Struckmeyer replied...
27-Aug-07 09:03 PM
Hi Ralph:

Have you looked at the solutions offered here:

http://eventid.net/display.asp?eventid=1000&eventno=3491&source=Windows%20SharePoint%20Services%202.0&phase=1

Larry
  Ralp replied...
27-Aug-07 09:06 PM
I had already read that post and tried the solution to no avail.
  Ralp replied...
27-Aug-07 09:36 PM
Hi Larry - I looked at, but still nothing:(
  Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] replied...
28-Aug-07 12:31 AM
It states
that the service shuts itself of because it has nothing to do or something
along those lines.
What 'exactly' does it say?
  v-terli replied...
28-Aug-07 05:12 AM
Hello Ralph,

Thank you for posting here.

According to your description, I understand that you get many event error
1000 about Windows SharePoint Services 2.0 on SBS after you performed the
swing migration. If I have misunderstood the problem, please don't hesitate
to let me know.

Based on my research, I suggest we try the following suggestions to see if
we can resolve this issue:

Suggestion 1:
This issue may occur when the SharePoint Timer Service tries to contact the
configuration database when the computer starts or shuts down. By default,
the configuration database in Windows SharePoint Services is named
STS_config.

The error message that is mentioned in the "Symptoms" section does not
affect the functionality of Windows SharePoint Services or of Windows Small
Business Server 2003. If you can connect to the Windows SharePoint Services
Web site successfully, you can safely ignore this error message.

To work around this issue, add the DependOnService registry entry to the
following registry subkey on the server, and then set the DependOnService
registry entry to MSSQL$SHAREPOINT:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPTimer
To do this, follow these steps.

Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
1.  Click Start, and then click Run.
2.  In the Open box, type regedit , and then click OK.
3.  Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPTimer
4.  On the Edit menu, point to New, and then click String Value.
5.  Type DependOnService , and then press ENTER
6.  On the Edit menu, click Modify.
7.  In the Value data box, type MSSQL$SHAREPOINT , and then click OK.
8.  Quit Registry Editor.

For detail information:
An event ID 1000 error message is logged to the application event log when
you restart Windows Small Business Server 2003
http://support.microsoft.com/?id=840685

Suggestion 2:
This issue may occur if the user account to which the Windows SharePoint
Services Timer Service is configured to log on does not have permissions to
the configuration database. A user account may not have permissions to the
configuration database if the following conditions are true in the order in
which they are presented:

a. You change the user account that is configured as the application pool
identity for the administration and content virtual servers in Windows
SharePoint Services.
b. You do not synchronize the SharePoint Timer Service together with the
new user account information.

For example, this issue may occur in the following scenario. You follow the
steps in the following article in the Microsoft Knowledge Base to change
the application pool identity for the Windows SharePoint Services
administration and content virtual servers. However, you do not perform
substep 3 of the "Step 5: Configure the user Account as the application
pool identity for SharePoint Central Administration" section.

How to change the application pool identity for Windows SharePoint Services
administration and content virtual servers
http://support.microsoft.com/?id=832770

To resolve this issue, synchronize the Windows SharePoint Services Timer
Service together with the new user account information. To do this, follow
these steps:
1.  Start Windows SharePoint Services Central Administration.
2.  On the Windows SharePoint Services Central Administration page, click
Configure virtual server for central administration under Server
Configuration.
3.  On the Configure Administrative Virtual Server page, click Use an
existing application pool, click the existing application pool that you are
already using, and then click OK.

For detail information:
Event ID 1000 is logged one or more times in the Application log and users
do not receive e-mail notification when content on the Web site changes in
Windows SharePoint Services
http://support.microsoft.com/?id=900498

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

Gather MPS network report:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@microsoft.com

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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Microsoft engineers can only focus on one issue per thread. Although we
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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  Ralp replied...
28-Aug-07 08:18 PM
Terence – I really don’t care about saving the companyweb info.  Can I just
reinstall SharePoint without touching anything else on the server and start
the companyweb database from scratch?  I know that my problem is that the
service MSSQ$SHAREPOINT does not start, but maybe the re-installation also
installs the MSDE portion as well?

Ralph R.
  v-terli replied...
29-Aug-07 03:54 AM
Hello Ralph,

Thank you for your kind update.

From your application log, I can see some many event errors 1000 about
sharepoint.

Only from the current situation, I'm not ensure whether we can resolve this
issue by reinstall the companyweb. However, if you like, we can try to
reinstall companyweb to see if it help. Please perform the steps in the
following KB to reinstall companyweb on SBS:

How to remove and how to install the Windows Small Business Server 2003
SharePoint Services companyweb Web site
http://support.microsoft.com/?id=829114

If the reinstallation unable to resolve this issue, we may still need to
perform the steps in my previous reply.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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  Ralp replied...
29-Aug-07 05:14 PM
Terence - I'm in the process of reinstalling SharePoint per KB829114.
However, while under Componet Progess a window poped up Titled (Insert
Windows Small Business Server 2003 Disc C:\ClientApps) stating:
Insert Windows Small Business Server 2003 Disc C:ClieantApps or point to the
location where the Windows Small Business Server Setup files may be foud.
path:

I have pointed the path to C:\ClientApps and when I click ok nothing
happens.  I have also pointed to Disc 3 d:\SBS\CLIENTAPPS and when I click ok
nothing happens.  Any clue????

Ralph R.
  v-terli replied...
30-Aug-07 05:08 AM
Hello Ralph,

Thank you for your update.

Based on my research, this issue may occur if the following conditions are
true:

a. You are running Windows Small Business Server 2003 with Service Pack 1
(SP1).
b. When you reinstall one of the components that are mentioned in the
2003.

Note: Additionally, the Setup program may prompt you to insert Windows
Small Business Server 2003 Disc 3 even if you specify the location of the
extracted Windows SBS 2003 SP1 Disc 3 files. This issue occurs because
Windows SBS 2003 SP1 Disc 3 does not contain all the files that are needed
to complete the installation of the component.

To resolve this issue, use one of the following methods.

Method 1: Use the Windows SBS 2003 SP1 discs
When you are prompted to insert a Windows SBS 2003 disc, insert the
appropriate Windows SBS 2003 SP1 disc.

Method 2: Integrate (slipstream) Windows SBS 2003 SP1 with the original
version of Windows SBS 2003
Create a Windows SBS 2003 folder in which Windows SBS 2003 SP1 has been
integrated. To do this, follow these steps:
1.  Download Windows SBS 2003 SP1. To obtain this service pack, click the
following link:
http://download.microsoft.com/download/0/5/0/0503C927-F573-43A1-A184-97D7553
45F59/SBS2003-KB885918-SP1-X86-ENU.EXE

2.  Extract the service pack files from the package that you downloaded in
step 1. To do this, follow these steps:
a.  On the computer that is running Windows SBS 2003, create a folder that
is named SBS2003-SP1.
b.  Open a Command Prompt window, and then change to the directory that
contains the Windows SBS 2003 SP1 package. This file is named
SBS2003-KB885918-SP1-X86-ENU.EXE.
c.  Type the following command, and then press ENTER:

SBS2003-KB885918-SP1-X86-ENU.EXE /x

A dialog box appears. You are prompted to select a folder for the extracted
files.
d.  Locate and then select the folder that you created in step a. Then,
click OK.

The files are extracted to the SBS2003-SP1 folder.

3.  Copy the whole contents of the SBS\CLIENTAPPS\SHAREPT folder from disk
3 of the Disc of Windows SBS 2003 to the following location:
SBS2003-SP1\CD3\ClientApps\sharept

Note: In this path, SBS2003-SP1 represents the folder that you created in
step a.
If you are prompted to insert the Windows SBS 2003 SP1 disc when you next
reinstall Windows SBS 2003 components, specify the SBS2003-SP1 folder on
the Windows SBS 2003-based computer.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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  Ralp replied...
30-Aug-07 10:28 AM
Terence – I followed your steps below, but I’m still experiencing the same
behavior????

Ralph R.
  v-terli replied...
31-Aug-07 07:54 AM
Hello Ralph,

Thank you for your email.

First, please capture screenshots on the prompted messages and send the
pictures to me.

I suggest you perform the following steps to apply SBS 2003 sp1 again to
see if it help.

On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1

Note: Since you had installed windows server 2003 sp2 on your SBS, you can
skip the step A.

After you applied the whole SBS 2003 SP1, please run CEICW and then re-run
change server IP address wizard to test the issue. What is the result?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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