wjzhan replied...
26-Mar-08 08:30 AM
Hi Erik,

To deeply troubleshoot this kind of slow performance symptom, we need to
capture memory dump files of the 64bit host instance's process during
closure and debug into them to see what the root cause is. However it's not
possible to perform this kind of complicated debugging scenario in the
newsgroup.

I'd like to suggest you use one of your MSDN Technical Support Incidents to
work with us via telephone based support. This will be the most effective
way to assist you on complicated and project based issue. Also you won't
even need to spend the incident account if the problem is finally confirmed
to be a product issue or can be simply fixed by applying hotfix. Please
refer to the support note below.

About the information of free incident support for MSDN subscribers, please
look at:
http://msdn.microsoft.com/subscriptions/support/default.aspx.

To obtain the phone numbers for Microsoft Customer Service and Support
services technology request, please take a look at the web site listed
below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

Thanks.

Sincerely,

WenJun Zhang

Microsoft Online Community Support

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  Trying To Forget replied...
26-Mar-08 03:49 PM
Ok. I will make a PSS case.

Thank you,
Erik
  zutroyquixot replied...
29-Mar-08 03:53 AM
We are experiencing an identical issue on our new hardware.  3 blades
(2.5GHz proc, 8GB RAM each) running BTS 2006 R2 64-bit.  No
applications are deployed, therefore no activity in BizTalk.

Stop of 32-bit host instance takes ~ 3 seconds.

Stop of 64-bit host instance takes > 60 seconds.

With 20 host instances across these servers, a full recycle takes over
20 minutes.  None of our host instances are clustered, so I can attest
that it does not appear to be an issue with the clustering.

In addition, with each host stop, there are two Service Control
Manager error 7011s thrown to the System Event log.  The first one has
the following text

Timeout (30000 milliseconds) waiting for a transaction response from
the BTSSvc$BizTalkServerApplicationFILEHost service.

And the subsequent error has the following text 30 seconds later:

Timeout (30000 milliseconds) waiting for a transaction response from
the  service.

These errors occur for each 64-bit host instance on each server, each
time.

I will be opening a support ticket with MS too.  We don't want to
migrate our current production environment to a new environment which
is exhibiting health issues.

Ben

On Mar 26, 3:49=A0pm, "Trying To Forget"


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  Ben replied...
30-Mar-08 09:59 AM
After getting support from PSS, we determined the cause of this
issue.  There is another KB out there (which at the moment indicates
it is not for 2006 R2) which addresses CPU spikes that occur after
applying Security Bulletin MS07-040.  The KB article is here:

http://support.microsoft.com/?id=943165

Since the machines were newly built and fully up-to-date, the security
bulletin (though not installed independently) was on the machine.  The
details of the security bulletin can be found here:

http://support.microsoft.com/?id=943165

After applying the fix to all three servers, the long stop effect and
service timeouts disappeared.  Stopping the 20 host instances now
takes ~1.5 minutes as opposed to the 20 minutes accompanied by system
event log errors.

To solve the problem, you will still need to open a ticket with
Microsoft so they can give you the fix for 943165, as it is not freely
available for download.  This problem will likely creep up more and
more as existing applications are migrated to BizTalk R2 64-bit, as
well as new development.

Ben
  Trying To Forget replied...
31-Mar-08 03:06 PM
Thanks a lot Ben!

This really helped us. We were able to download the hotfix from the Premier
Customer Area so we didn't need to start a PSS case :)

And the hotfix makes an enormous change :)

Best regards,
Erik
  marcusq71 replied to Trying To Forget
05-Nov-09 12:53 PM
I only see an x86 version of this hotfix.  Is this what you used on your x64
machines or did you need to request a different version from PS?  Thank you
in advance for your help.
help
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